ABOUT
Hello, I’m Luis
That's spelt the Portuguese way (I moved to Leeds from Portugal when I was 11), but everyone here says "Lewis". I prefer to make it easy.
I've been the person people call when tech breaks since I was a teenager. I built my first PC at 13, did my IT and telecoms apprenticeship here in Leeds, and picked up my CompTIA A+, Network+, Security+ and a bunch of relevant competency qualifications along the way.
Then I spent 12 years doing IT support professionally, even managing a support team, before starting Doorstep IT Guy to do it for my favourite kind of customer: people at home who just want the thing to work.
I grew up in Bramley and know West Leeds like the back of my hand, though I cover the whole city.
I'm a perfectionist by nature (ask me about my retro entertainment setup at your peril) and your Wi-Fi gets exactly the same treatment. I don't consider a job done until it's done properly.
THE BORING-BUT-IMPORTANT BIT
Qualified, experienced, local
Properly qualified
Level 3 & 4 IT & telecoms apprenticeship, CompTIA A+, Network+ and Security+ certified.
12 years professional IT support
Most recently 8 years at Primary ICT Support LTD. I've seen your problem before, whatever it is.
One person, start to finish
No call centre, no subcontractors. The person you ring is the person who turns up and finishes the job.
MY PROMISES
How I do business
I'll only sell you what you need
If a £15 cable fixes it, I won't quote you a new computer. Twelve years in IT support taught me exactly how often people get talked into things they don't need and I'm not doing that to my neighbours.
Plain English, always
You'll never be made to feel daft for asking, and you'll never hear jargon unless you ask for it. I'll show you what I did and why, in words that make sense.
If I can't fix it, you don't pay
Simple as that. And I'll still tell you honestly what your options are before I leave.
Right, that's enough about me
What's your computer doing? (Or not doing?)